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Tuesday, May 11 • 3:30pm - 4:30pm
08. No Refunds: Managing Gifts and Navigating Donors in Museums and Special Collections

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Whether due to downsizing baby boomers, or what many media outlets are calling the “Marie Kondo Effect,” libraries and cultural institutions have seen a swell in gift offers in recent years. Managing gifts and navigating relationships with donors, donor families, and the communities your library serves can be complex and challenging. In this session, panelists will discuss the topic of donor relations, policies and procedures in academic libraries. Topics covered will include: standardization and restriction of institutional policies on collections and gifts, managing unsolicited and even unwanted donations, the cost of donations in labor and space, inheriting legacy donors from predecessors, establishing workflows for handling duplicate materials. We hope attendees will learn from our experiences and insights and take away specific examples they can incorporate into their gift management and donor relations policies.


Caitlin McGurk

Associate Curator, Assistant Professor, The Ohio State University Billy Ireland Cartoon Library & Museum

avatar for John Burns

John Burns

Electronic Resources Librarian, Dixie State University Library
avatar for Malia Van Heukelem

Malia Van Heukelem

Art Archivist Librarian, University of Hawaiʻi at Mānoa Library
Malia oversees the Jean Charlot Collection, a large collection of artist papers, plus the Archive of Hawaii Artists & Architects at Hamilton Library. Previously, she worked in the Library's Preservation Department, and has served as Collections Manager for the state's Art in Public... Read More →

Tuesday May 11, 2021 3:30pm - 4:30pm EDT